Utility charges for park homes
Limits on utility charges
If the site owner charges you for utilities (known as reselling), there are laws that limit how much they can charge.
Electricity and gas
You can only be charged for electricity and gas at the same price paid by the site owner, including standing charges. This is called the “maximum resale price”. The site owner cannot make a profit from reselling.
Your park home will have its own meters, and you’ll be charged based on the amount you’ve used, plus a share of the standing charge.
Resale of electricity and gas is regulated by Ofgem.
Water
If you have a water meter
If your water supply is metered, you should be charged for the amount you use, plus your share of the standing charge (the amount paid by the site owner divided by the number of park homes supplied).
If you do not have a water meter
If your water supply is not metered, you can be charged based on either:
- splitting the total charge equally between the park homes
- splitting the total charge in proportion to the number of people in each park home, or the size, rateable value or number of bedrooms for each home
- half the bill split equally, and the other half split using one of the other methods
If your bill is higher than the average household bill in your area, the site owner must be able to show that they have charged you based on one of these methods. You can check the average household bill on the Discover Water website.
You can also be charged a reasonable administration charge, of about £5 a year if you have a meter, or £10 a year if you do not have a meter.
Liquid petroleum gas (LPG)
You might need to use liquid petroleum gas (LPG) for heating and cooking if your park home is not connected to mains gas.
It will be delivered in cylinders for each park home, or stored in a tank on your pitch or in a shared central tank. You might be billed by the supplier or by the site owner.
There are no specific laws about the maximum resale price of LPG. The site owner can make a profit from reselling it.
However, under the implied terms that form part of your pitch agreement, you have the right to ask the site owner for an explanation of their charges.
It might be possible to arrange to buy LPG from a cheaper supplier. But this will depend on:
- your pitch agreement and the site rules – for example these might say that LPG must be supplied by the site owner
- the arrangements on your site – for example it may not be practical to arrange your own supply if there’s a central tank or if you have no space to store cylinders safely
- Last updated:
- 16 June 2026
- Next review:
- 16 June 2028
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