Residents’ associations for park home owners
Legal rights of a qualifying residents’ association
A qualifying residents’ association has the legal right to be consulted about:
- how the site is managed
- planned improvements to the site – not just those that the site owner intends to charge you for through your pitch fee
A qualifying residents’ association has the right to be consulted and can try to influence the site owner, but it does not have a veto over a site owner’s decision.
Examples of managing the site include:
- office opening hours
- bin, recycling, parking or access arrangements
- changing site rules or how they are enforced
- changing the site manager or management company
- creating or changing processes for complaints or how residents report repairs
Examples of improvements can include:
- installing or upgrading street lighting, CCTV, gates or other security equipment
- resurfacing or re-tarmacking of roads, paths or parking areas
- upgrading drainage, water, electricity or other site infrastructure
- improving shared facilities, such as a laundry room or landscaped areas
- carrying out works to make the site safer, more accessible or easier to maintain
Summary of consultation rights: site improvements
When carrying out the consultation a site owner must:
- give the association at least 28 days’ notice to respond to the consultation
- explain proposed changes – including how they may affect residents in the short and long term
- explain how the association can respond – for example in writing or at a meeting
- consider the association’s concerns or suggestions before making a decision – this is especially important if the cost of any improvements is to be included in residents’ pitch fees
Find out more about consultation rights on site improvements
Summary of consultation rights: site rules
When consulting on making, changing or deleting site rules, a site owner must:
- send residents and the qualifying residents’ association a proposal notice
- explain the proposed rules or changes, the reasons for them, and how to comment
- give at least 28 days for comments
- consider all comments before deciding what to do
- send a consultation response explaining the decision, any changes made, and residents’ right to appeal
- Last updated:
- 16 June 2026
- Next review:
- 16 June 2028
Related content
Steps to resolve disputes with the site owner informally or through formal action
Advice guideYour rights to be consulted about planned improvements and how they affect pitch fees
Advice guideExamples of site rules, rules that are banned, and how site rules can be changed
Advice guide