Asking for repairs to your park home site

Check if the site owner has a process for reporting repairs. If they do not, write to them.

Explain clearly:

• what the problem is
• when you first noticed it
• how it affects your home, pitch or access
• how it affects your enjoyment of living on the site
• whether it affects safety, services or other residents
• what you want them to do
• why you think the site owner is responsible - you can refer to the pitch agreement or conditions in the site licence

Ask them to acknowledge your request and confirm:

• whether they accept responsibility
• what action they will take
• when they expect to fix the issue
• if they need access to your pitch
• if they need more information from you

Keep details of the repair issue and copies of anything you send or receive. This can be important later if you complain to the local council or apply to a tribunal.

If the issue affects other residents, you may want to raise the request together or approach your residents’ association for help.

Ask the site owner to deal with the repair within a reasonable time.

What is reasonable will depend on the problem.

Urgent repairs, such as problems affecting safety, access or essential services, should usually be dealt with more quickly than other repairs.

You can ask the site owner to give you a clear timescale for inspection and repair when you contact them.

The site owner can access your pitch (but not the park home itself) without giving notice between 9am and 6pm to read an energy meter or deliver post. They should give reasonable notice if they need to carry out emergency work or essential repairs. If it’s not an emergency, they must give you 14 days’ written notice stating the date, time and reason.

If the site owner does not respond, send a follow-up message or use the site owner’s complaints process.

Include:

• the date of your first request
• a summary of the problem
• any change in the condition of the repair issue
• why you think the repair is urgent
• a request for a written response by a reasonable date

Report the problem to the council

The local council might be able to help with repair or maintenance issues that breach the conditions of the site licence.

Local councils can take enforcement action if the site owner does not comply with the site licence conditions. Non-compliance is a criminal offence. They will sometimes carry out the work to meet fire safety standards.

Find out how to report problems to the local council

Check if site problems could reduce your pitch fee

If the site owner proposes a pitch fee increase, you can ask them to take account of unresolved repairs, poor maintenance or reduced services. These issues could mean the proposed pitch fee should be reduced.

Find out more: what can be included in the pitch fee increase