Resolving neighbour disputes
Park homes sites are small communities and the homes are usually close together. This can lead to disagreements over issues such as noise, boundaries, parking, pets or the condition of pitches. If you have problems with other residents on your park home site, there are steps you can follow to try to resolve the issue.
If your neighbour breaks the law
Contact the police if you think someone has broken the law - for example, if you’ve been threatened or harassed, or your property has been damaged.
Call 999 in an emergency, or call 101 or report a crime online if it’s not an emergency.
Step 1: check the site rules and licence conditions
Most park home sites have site rules to maintain standards and help residents live together as a community. If your site has them, all residents must follow them under the terms of their pitch agreement.
Rules usually cover issues such as the condition of pitches, noise levels and quiet hours, parking, pets, waste and recycling.
The site will also have licence conditions, set by the local council.
Check whether your neighbour is breaking any of these rules.
Step 2: keep documentation
It’s important to keep records of any issues, including:
- dates and times of incidents
- what happened
- any communications you have with your neighbour or the site owner
- photos if appropriate
Keeping good records is helpful if the problem continues or gets worse, as repeated issues can be considered more serious.
Step 3: try to resolve the problem informally
It’s usually best to try to resolve the problem informally first.
If possible, find a time to speak calmly to your neighbour and explain the situation. Check if they’re aware of relevant site rules. Listen to their side and see if you can find a compromise. You could take someone with you for support.
If you’re not comfortable speaking to your neighbour, you could write them a polite letter.
You could also get help resolving the issue by going to your residents’ association, if there is one.
If you cannot reach agreement with your neighbour but they are willing to discuss the issue, you could try mediation. This is where an impartial professional (mediator) helps both sides work out an agreement. You may have to pay for this.
Ask your local council if they provide a mediation service. You can also find a mediation service on the Civil Mediation Council website.
Citizens Advice has more advice on resolving issues with neighbours and dealing with anti-social behaviour.
Step 4: ask the site owner to take action
If talking to your neighbour has not helped, contact the site owner.
They can also help if you live on a mixed-use site and there are problems with holiday home visitors.
The site owner has the power to enforce the site rules and must make sure the site licence conditions are followed.
Contact them and:
- give details of what’s been happening
- explain which rules you think are being broken
- explain what you’ve already done to try to resolve the issue
- ask what they will do to resolve the issue and how long it will take
- ask when you can expect a response
If the site owner does not resolve the issue
If you’re unhappy with the site owner’s response, find out how to resolve a dispute with the site owner.
- Last updated:
- 16 June 2026
- Next review:
- 16 June 2028
Related content
Examples of site rules, rules that are banned, and how site rules can be changed
Advice guideSteps to resolve disputes with the site owner informally or through formal action
Advice guide