If there is a disagreement about your bill, you should first check your pitch agreement to see how electricity charges are recovered.
If you are disputing a particular charge you must check whether the agreement expressly provides for this charge or whether they are included in the pitch fee. If the agreement does not expressly make provision for such a charge, the site owner would not be able to recover any amount towards electricity charges within the pitch fee.
You have a right to apply to an independent tribunal* if you cannot reach agreement with the site owner over the disputed charge.
*The First-tier Tribunal (Property Chamber) in England (“FTT”) or the Residential Property Tribunal in Wales (“RPT”).
If you are due a refund following a tribunal decision and the site owner does not pay the money you can enforce the award via the County Court.
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