Utilities
Arrangements for utility charges
If you own a park home you’ll normally pay for your utilities separately from your pitch fee.
If there is any confusion about the utility charges on your park, check your written agreement or written statement.
Check whether the agreement refers to a separate charge for utilities. If it does, it may state that any charge for electricity, gas, water, telephone and other services should be proportionate to your use – in other words a pro-rata calculation.
You should also check whether the agreement expressly provides that the pitch fee includes any utility charges, for example sewerage charges. If the agreement does not expressly make provision for such a charge, the site owner would not be able to recover any amount towards sewerage charges within the pitch fee.
The site owner is only entitled to recover from you the unit cost of gas and electricity that they pay to the utility provider. No other charge is allowed unless it is included in the express terms of your agreement.
A site owner can use a third party to calculate and recover your water charges. However, as an agent for the site owner, the third party’s costs cannot be recovered from residents.
There is some regulation on utility charges that are not part of the pitch fee. You also have rights to seek more information to explain how charges are calculated.
- Last updated:
- 8 October 2024
- Next review:
- 15 December 2026
Related content
The terms of your agreement and when you or the site owner can end the agreement
Advice guideHow to resolve problems, including complaints and applying to the tribunal
How pitch fees are calculated and what to do if you disagree with an increase
Advice guide